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Terms and Conditions

By using the Board Game City website and purchasing products from us you are agreeing to the following terms and conditions :

  • Delivery charges vary depending upon the weight of the heaviest / bulkiest item that you have ordered. This is automatically added onto your order and can be seen every time you view your shopping basket - we are up-front about our costs and there are no hidden charges. Charges for mainland UK average at £2.99, but can vary from £1.50 to £4.99 (maximum charge). As you add and remove items from your shopping basket, you may see the delivery charge change.
  • For customers that live outside of the UK, some of our products can be bought online for delivery abroad, you can see which products by adding them to your basket and choosing your destination country. If any of the items in yoru basket can not be sent abroad, you will be given the option to contact us for a quote.
  • All special offers are available whilst stocks last and we will do our best to honour the offer.
  • Board Game City intend that the prices shown on the website are correct, but realise that errors may occur. We reserve the right to refund you your money, rather than fulfil your order if a genuine error has been made with regards to the price displayed. You will be contacted in the earliest instance.
  • VAT is charged where applicable at the standard rate - prices shown on the website include VAT where applicable. is owned by Maddison Games Ltd and the company VAT registration number is 846 9653 73.
  • You will be informed by email if there is a delay in satisfying your order, that contains item(s) that are shown in stock at the time of your order.


  • You can order goods displayed on this website by either completing the online order process or by telephoning us with your order. It is much more efficient for us to process internet orders, so we kindly ask that you place orders by internet were possible.

  Stock Levels

  • We hold large stock levels as we aim to immediately satisfy as many orders as possible. We indicate our best estimate of stock status below the thumbnail images upon the website and on the product detail page. Due to the fact that we sell our goods via this website, exhibitions, telephone and 3rd party websites- it is entirely possible that our last item in a range will be sold simultaneously. If this affects your order, we will contact you as soon as we can.
  • Stock levels for website purchases are decremented as soon as payment has been authorised for the goods. For telephone orders and exhibitions, stock levels are decremented manually as soon as possible.


  • Payment is only accepted in UK GBP £ Sterling.
  • Payment can be made by a number of Credit and Debit cards or via PayPal. Credit and Debit card payments are processed securely by SagePay.
  • The credit and debit cards that we accept are : Visa, Mastercard, Delta, Solo, Switch and Electron. We can not take payment via American Express cards.
  • If a customer pays for goods by card, payment is now taken immediately. If we are unable to fully or partially satisfy an order, a full/partial refund will be made and the customer contacted.
  • The customer has to pay for goods and have the payment cleared before goods are despatched.
  • Goods are delivered to most locations within the UK via 1st class Royal Mail, next day Courier (although please allow 1-2 days) and in certain circumstances by hand. Areas that fall outside of this include Northern Scotland, Northern Ireland and the Channel Isalnds, where alternative delivery methods may be applied dependant upon cost.
  • We aim to ship goods on the same or next working day. Please be aware this time period may lengthen at peak times (i.e. coming up to Christmas).
  • If we are aware of any delays to your order, we will contact you primarily via email to inform you. You will then have the option of cancelling your order.
  • Delivery schedules are estimates only, we are not liable for any delays caused by third parties.
   Returning Items & Faulty Goods
  • Goods can be returned unused and unopened for any reason within 14 days. This period of time is lengthened for items purchased before Christmas. You are responsible for the return postal costs.
  • You the customer are responsible for ensuring the safe return of the item(s) for which you require a refund and are therefore advised to package them up well and send them with proof of postage (by obtaining a receipt free from the Post Office).
  • Damaged goods need to be reported within 2 days of delivery.
  • For games missing parts, we will first endeavor to send you replacement parts. If this is not possible, we will then refund you for the cost of the goods and your return postage once the item has been returned safely to us. We will specify the return postage method to be used and will only refund you for the cost of the postage method specified.
  • If your purchase is missing parts, we will get replacement parts to you within a maximum of 28 days. With some of our ranges, we will give you contact details of the game publisher as they hold spare parts and deal with cases like this directly.
  • Please contact us regarding your return and then return your item(s) to :
    Returns Dept., Board Game City, White Lodge, North Crawley Road, Newport Pagnell, MK16 9HG, United Kingdom
  • At times the site may be down for essential maintenance, advance notification where possible will be given.
  • We may change any part of the website or take it down for maintenance without prior notice and are not liable for any effects that, that may cause you.
  • Links to external websites not maintained by us are beyond our control and we therefore accept no responsibility as to their content.
  • We reserve the right to change the terms and conditions as we see fit and will publish the amendments on this web page.
  • Product images obtained from third parties retain their copyright with that third party.
  • No part of this website may be reproduced without our prior permission.
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